FAQ

FAQ CONCERNING OUR MIXING & MASTERING SERVICES

Below you will find a detailed list of frequently asked questions and answers. How do you find the support you are looking for? Just browse through the FAQs content list and click on the corresponding question. Don't find the answer you are looking for? Contact our customer support by clicking here! Our representative will write back to you with a personalized response within several business hours.

1. ARE THERE ANY TERMS & CONDITIONS?

Please visit our "Terms and Conditions" page for detailed information. By visiting our site or by making use of our services you agree to our Terms and Conditions.

2. WHAT IS MIXING?

Mixing audio can literally be described in one word: Balance. It is the process of balancing individual tracks to create a cohesive sounding song. Eliminating what is in the way of the sonic image is just as crucial as enhancing the best parts. Processes like volume & pan adjustments, eq & compression, automation, effects, sonic arrangement and composition form the basics of the mixing process. The result is a well balanced and musical composition. The final product of mixing is a stereo audio file in a certain format, which is then processed in a final step before release: Mastering.

3. WHAT IS MASTERING?

While the mixing process balances out the individually recorded tracks, mastering balances out the mixed stereo file as well as the whole EP/LP composition (if it's a multiple track release). Mastering "moves" are very subtle but also have a high impact on the audio, cause they tend to affect the whole audio material. EQ, compression & limiting form the basic elements in mastering among multiple other surgical adjustments. Balancing out loudness while preserving a tasteful dynamic range is crucial. The final product of mastering is a stereo audio file in a suitable format.

4. WHAT IS EDITING?

Editing is a part of the music production process which ensures, that your recorded material is ready to be mixed. A technical process, that is inevitable before any mixing can start. It includes audio processing steps like cutting, fading, consolidating and tempo alignment. Your audio also gets cleared up from unwanted noises like clicks/pops or background noises from a microphone recording. A furthermore technical process is checking for so called "phase issues" (unwanted audio cancellation). Your tracks will be organized and arranged in a convenient way. Last but not least, editing ensures your audio material has the proper volume, resolution and bit depth (kHz and Bit) as well as the correct file formats. Start the mixing step with professional, flawless and coherent audio material in the right format.

5. WHAT IS A STEM?

The term "stems" came from the broadcast industry. It represents a group of instruments mixed together to create a stereo submix. For example, you can take all of your drum microphone recordings and mix those down into a stereo submix file which will then be your "drum-stem". Stems break your mix down into several stereo files. When you play all of those stems together, you get your stereo mix.

6. WHAT IS A ROUGH MIX?

A "rough mix" is the initial basic recording mix the artist lays down before the "real" mixing stage. It contains basic volume and pan settings and maybe some slight processing as well. It should give the mixing engineer a basic idea of the desired sound. A rough mix doesn't have to be perfect. It is a common "tool" for the mixing engineer.

7. DO YOU OFFER PRODUCING / RECORDING SERVICES?

No. We do not offer any of theses services.

8. HOW DO I ORDER MY SESSION?

  1. Choose a package that suits your needs in the mixing or mastering section.
  2. Press the "Book Now" button. Fill out the corresponding form for your product, then place your order via PayPal. If you entered a discount code, its value will be refunded to your PayPal-account!
  3. Use our upload section to upload all your files. Simply drag & drop your files onto the upload-zone. Finally, just wait for your mix!

9. WHEN & HOW DO I HAVE TO PAY?

After choosing your package, pressing the "Book Now" button and filling out the corresponding form, you will be asked to place your order via PayPal . You can choose between standard turnaround time and two different express turnaround times (additional fee is displayed). If you entered a discount code, its value will be refunded to your PayPal-account after you placed your order.

10. CAN I ONLY PAY VIA PAYPAL?

Yes. We are only offering payments via PayPal. If you don't have a PayPal-account yet, feel free to visit PayPal.com to create a free one. PayPal itself offers any payment method you desire.

11. I GOT A DISCOUNT CODE!?

If you entered a discount code, its value will be refunded to your PayPal-account after you placed your order! This can take up to 3 business days, but in general we will refund on the very same day of your order. You can only apply 1 discount code at a time. The discount is only valid for 1 single instance of a mixing / mastering product, meaning 1 single mix or 1 single master (even if you choose multiple instances during the PayPal-Checkout). Note on The "EP-Master" & "LP-Master" package: any discount applies to the whole package here (mastering of 6-songs / 12-Songs)!

12. 25% DISCOUNT FOR NEW SUBSCRIBERS?

Subscribe to our mailing-list to get a 25% discount code. We will allow a 25% discount on 1 single instance of a mixing / mastering product (also see point 11). It doesn't matter which product you choose! You can apply this code to any given product! This discount code is only valid once.

13. ANY RESTRICTIONS REGARDING FILE UPLOADS?

By uploading any files, you agree to our Terms and Conditions. We only accept audio files. A single file can contain a maximum of 128 MB. You are allowed to upload as many stem files as your session allows. In general, you can upload up to 250 files at once. You can click on our upload-zone or simply drag & drop your files onto it. You can cancel the upload of individual files if you need to. Once the upload of a file is complete, it cannot be removed. If you uploaded some wrong files, please contact us. We will evaluate your material and check for any problems as well. Please make sure you are using a stable and sufficient internet connection while uploading. You can always provide us with a direct download-link to your files as well.

14. 50% MONEY-BACK GUARANTEE?

We are offering a 50% money-back guarantee for first time customers only. If you are unhappy with your mix / master, please make use of your free revisions first. In case you are not content afterwards, we will refund 50% of your booking fee. This money-back guarantee is only valid for one order of a single instance of a booked product and it expires, if you do not make use of any (free) revisions during 10 business days (see point 28). Please take in mind, that any entered discount value code will be subtracted from the 50%. Please also read our Terms and Conditions.

15. WHAT FILES DO I NEED TO SEND FOR MIXING?

  • .WAV / .AIFF files (dry audio, no effects applied, see below)
  • Bit depth: up to 32 bit, Sample rate: up to 96 kHz
  • All files starting at 00:00:00
  • Max. file size: 128 MB
  • Quantity depending on booked package.

When you bounce your tracks, please make sure:

  • you set all faders to zero
  • you bypass any effects (reverb & delays), only keep effects which are an integral part of the song (e.g. distortion, filters)
  • all audio files are of the same duration and start from the beginning of your session (even if there is blank space)
  • you name each track meaningful (e.g. "kick" "background vocals 1")

16. WHAT FILES DO I NEED TO SEND FOR MASTERING?

  • .WAV / .AIFF stereo files
  • Bit depth: up to 32 bit, Sample rate: up to 96 kHz
  • Mix peaking at no more than -3dB (turn off any limiting!)
  • Max. file size: 128 MB
  • Quantity depending on booked package.

When you bounce your stereo-tracks, please make sure:

  • you provide the highest quality versions of your stereo mixes
  • you leave enough headroom in your mixes (turn off any limiting!)
  • all tracks start from the beginning of your session (even if there is blank space)
  • you name each track meaningful (e.g. "pop-mix 1" "rock-mix 3")

17. HOW MANY STEM FILES / TRACKS DO YOU ACCEPT?

You can upload as many stem files / tracks as your package allows. Each product we offer has a specific amount of included files. If a product doesn't offer enough file-quantity, please choose the next higher one or reduce your file-amount. If you need mixing / mastering of multiple songs, just change the quantity during the PayPal-Checkout! You can always contact us if you need processing of an even higher file amount.

18. CAN I UPLOAD MP3 FILES?

No. We do not mix or master any mp3 files, as they are not suitable for any professional audio processing (highly compressed audio files)! Exception: simple "mash-up" mixes / combining of already processed audio files.

19. ANY RESTRICTIONS REGARDING FILE LENGTH / SIZE?

No. We allow any stem file / song length. Please take in mind: we only offer an upload-size of 128 MB per file. If your file size exceeds this value you can always provide us with an external direct download-link to your files! In case your stem file / song length is way larger than average (e.g. 20 minute track), please contact us.

20. CAN I UPLOAD / DOWNLOAD DAW PROJECT FILES?

No. We do not accept any DAW (digital audio workstation) project files! We also don't offer downloading DAW project files of our finished mixes / masters.

21. CAN I UPLOAD FIRST (EVALUATION OF MATERIAL)?

No. If you upload any files without filling out the booking form AND placing your order first, your upload will be ignored & deleted. We will evaluate your material professionally. In order to do that, we require the information of the corresponding mixing / mastering form. As we do not offer free evaluation of your material, we also need you to place your order first.

22. CAN I UPLOAD LATER (RECORDINGS NOT FINISHED)?

Yes. After placing your order, you don't need to upload instantly. Please contact us and tell us, when you are planning to upload your files. This is especially useful, if you are booking multiple sessions while you are still in the middle of recording/mixing your material. You might want to upload your material as soon as possible. Please do not upload fragmented sessions. We will respect your deadlines as good as possible. After we started processing your material, replacing or adding files requires a fee.

23. DO YOU ACCEPT DOWNLOAD LINKS?

Yes. You can always make use of our upload section to upload your files directly to our servers. If you want to provide us with an external download link to your files instead, please contact us and paste your link in the message. Please take in mind: we only accept direct download links. We don't sign up to any external service. You need to choose one option.

24. WHICH FILES WILL I BE GETTING?

In general, you will be getting 3 mastered files per song:

  • .WAV 24 bit 44.1 kHz (Streaming)
  • .WAV 16 bit 44.1 kHz (CD)
  • .mp3 320 kBit/s (High Quality mp3)

The first .WAV file is optimized & mastered for any online streaming service, while the second .WAV file is optimized & mastered for a CD release. We also provide you with a high quality .mp3 file. All files are mastered & dithered. If you book any of our mixing products and don't want us to master your material, you can check the corresponding field in the form. If you need any other file formats, feel free to contact us. Note: if you uncheck e.g. streaming or cd in your booking form, we won't provide you with the corresponding file(s).
You will be able to download your files directly from your specific client page. Your download link will be available for 7 business days.

25. IS MASTERING INCLUDED IN MIXING?

Yes. If you book any of our mixing products, mastering is included! If you don't want us to master your material, you can check the corresponding field in the form.

26. DO YOU MIX & MASTER ANY GENRE?

Yes. We mix and master any musical genre, from pop, rock, hard-rock to metal, from classical to acoustic to synth-wave-hip-hop to EDM. You name it.

27. CAN I SKIP MASTERING (INCL. IN MIXING)?

Yes. If you book any of our mixing products, mastering is included. But if you don't want us to master your material, you can check the corresponding field in any booking form of our products.

28. WHAT ARE THE TERMS CONCERNING REVISIONS?

When we finish your mix / master, you will get a link to your personal client page. You can download & listen to your material directly from that page. In case you aren't content with the result, you will also find a detailed form for submitting revision requests on that page. You are allowed to make use of your free revisions during a period of 10 business days after we provided you with the first audio material. You will be asked to enter very specific details for any revision request. Please do not send a revision request directly via email. Every mixing package includes 2 free revisions. Additional mixing revisions require a fee (see mixing extra services). Every mastering package includes 3 free revisions. Additional mastering revisions require a fee (see mastering extra services).

29. HOW LONG DOES A REVISION TAKE?

Each revision of your material may take up to 5 business days. In general we will take care of your request as soon as we can. We will prioritize your revisions before taking any new orders. We will also respect your deadlines. Depending on the amount of requested changes, we usually finish revisions in 1-2 business days.

30. DO YOU OFFER ALTERNATE MIX VERSIONS?

Yes. E.g. acapella, instrumental, performance track, click track, radio edited lyrics. If you need an alternate version of your mix, please take a look at our mixing extra services or feel free to contact us. We are confident to offer you solutions for any scenario.

31. WHICH DAW WILL BE USED?

Your material will always be processed in the latest version of AVID Pro Tools. Pro Tools is the industry standard digital audio workstation. Please also see point 20 (DAW project files).

32. DO YOU OFFER STEM MASTERING?

No. We do not offer stem mastering (mastering of individual stem tracks). We offer stereo mastering of a single stereo file. But if you book one of our mixing products, we will strategically bounce down separate parts of your mix in order to process them individually before the mastering stage (included in every mixing product). Essentially, this step is similar to stem mastering, but not regarded as stem mastering per se.

33. CAN YOU SEND ME YOUR MIXED STEMS?

Yes. Just book the "Processed Stems Export" or "Single Stem Export" in our mixing extra services section.

34. TURNAROUND - WHEN WILL I GET MY MATERIAL?

The standard turnaround time of each product is displayed on its product page. You can also choose between 2 express service turnaround times, which can be selected during the booking process (step 2). Please note: if you book multiple products (or a single product multiple times), the turnaround increases correspondingly.

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