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FREQUENTLY ASKED QUESTIONS

FAQ

FAQ CONCERNING OUR MIXING & MASTERING SERVICES

Below you will find a detailed list of frequently asked questions and answers. Don't find the answer you are looking for? Contact our customer support right away! Our representative will write back to you with a personalized response within several business hours. You can also chat with us by hitting the chat button.

CONTENT

 

MIXINGMASTERINGGENERALORDER & PAYMENTUPLOAD & FILESTURNAROUND & REVISIONS

 

 

  1. WHAT IS MIXING?
  2. WHY SHOULD I GET MY MUSIC MIXED?
  3. WHAT FILES DO I NEED TO SEND FOR MIXING?
  4. SHOULD I LEAVE PROCESSING OFF MY STEMS?
  5. WHAT IS MASTERING?
  6. WHY SHOULD I GET MY MUSIC MASTERED?
  7. WHAT FILES DO I NEED TO SEND FOR MASTERING?
  8. IS MASTERING INCLUDED IN MIXING-PACKAGES?
  9. CAN I HAVE A FREE MASTERING DEMO?
  10. CAN I SKIP MASTERING (INCL. IN MIXING)?
  11. MY MIX IS LIMITED - CAN YOU STILL MASTER IT?
  12. DO YOU OFFER STEM MASTERING?
  13. DO YOU OFFER DJ-MIX MASTERING?
  14. DO YOU MASTER FOR VINYL DISTRIBUTION?
  15. DO YOU MIX & MASTER ANY GENRE?
  16. WHAT IS EDITING?
  17. WHAT IS A STEM?
  18. ROUGH MIX / REFERENCE TRACK: SHOULD I SEND ONE?
  19. DO YOU OFFER PRODUCING / RECORDING SERVICES?
  20. ARE THERE ANY GENERAL TERMS & CONDITIONS?
  21. CAN I CREDIT MIXING MONSTER?
  22. HOW DO I ORDER MY SESSION?
  23. WHEN & HOW DO I HAVE TO PAY?
  24. CAN I ONLY PAY WITH PAYPAL?
  25. ARE THERE ANY DISCOUNTS?
  26. 10% DISCOUNT FOR NEW SUBSCRIBERS?
  27. 50% MONEY-BACK GUARANTEE?
  28. HOW DO I SEND MY FILES?
  29. ANY RESTRICTIONS REGARDING FILE UPLOADS?
  30. ANY RESTRICTIONS REGARDING FILE LENGTH / SIZE?
  31. HOW MANY STEM FILES / TRACKS DO YOU ACCEPT?
  32. CAN I UPLOAD / DOWNLOAD DAW PROJECT FILES?
  33. CAN I UPLOAD BEFORE ORDERING / PAYING?
  34. CAN I UPLOAD LATER (RECORDINGS NOT FINISHED)?
  35. DO YOU ACCEPT DOWNLOAD LINKS?
  36. I ONLY HAVE AN MP3 - IS IT OK TO WORK WITH?
  37. WHAT IF I HAVE ACCIDENTALLY SENT WRONG FILES?
  38. WHICH FILES WILL I BE GETTING?
  39. TURNAROUND - WHEN WILL I GET MY MATERIAL?
  40. WHAT VERSIONS OF THE MIX WILL BE PRINTED?
  41. DO YOU OFFER ALTERNATE MIX VERSIONS?
  42. CAN YOU SEND ME YOUR MIXED STEMS?
  43. WHAT ARE THE TERMS CONCERNING REVISIONS?
  44. HOW LONG DOES A REVISION TAKE?

_1

WHAT IS MIXING?

Mixing audio can literally be described in one word: Balance. It is the process of balancing individual tracks to create a cohesive sounding song. The sounds are shaped and positioned in the stereo field to give maximum impact and clarity. This is done through a series of specialised techniques, and high end audio equipment. Eliminating what is in the way of the sonic image is just as crucial as enhancing the best parts. Processes like volume & pan adjustments, eq & compression, automation, effects, sonic arrangement and composition form the basics of the mixing process. The result is a well balanced and musical composition. The final product of mixing is a stereo audio file in a certain format, which is then processed in a final step before release: Mastering.

_2

WHY SHOULD I GET MY MUSIC MIXED?

Whilst many artists believe mixing is subject to the artists taste, a good engineer can establish the vibe and tone the artist is wanting to achieve and build upon that. Resulting in the track being taken to the next level. Working with a trained engineer and high quality mixing equipment, a track can be transformed into a masterpiece. A trained engineer can assess a track and iron out any issues the artist has not previously heard, often due to the fact they have either heard the track too many times and can't make an accurate decision or that their ears are not trained in the way a professionals are.

_3

WHAT FILES DO I NEED TO SEND FOR MIXING?

FILE FORMAT & SIZE

• .WAV / .AIFF files (dry audio, no effects applied, see file bouncing)

• Bit depth: up to 32 bit, Sample rate: up to 96 kHz

• Max. single file size: 128 MB

FILE QUANTITY & NAMING

• File quantity is depending on the mixing package you choose (stems)

• Make sure to name each file meaningful (e.g. "bg vocal 1", "snare top")

• You can also add mixing hints like "left, center, right (LCR)"

• Make sure each file is distinguishable by name (song & audio content)

FILE BOUNCING

• Set all faders to zero

• Bypass any effects (only keep effects which are an integral part)

• All files should be of same duration & start from 00:00:00 in your DAW (even if it is blank space)

_4

SHOULD I LEAVE PROCESSING OFF MY STEMS?

Yes and No. You can bypass your processing if you would like. If the processing you are applying to your track is part of the sound design and important to the sound you have created leave it active. If however the processing is for mix purposes only, you can by all means bypass. You can request any desired processing .

_5

WHAT IS MASTERING?

While the mixing process balances out the individually recorded tracks, mastering balances out the mixed stereo file as well as the whole EP/album composition (if it's a multiple track release). Mastering is an essential process all music that is due to be finalised must go through in order to meet the standards of release. In the hands of a professional engineer, mastering will achieve a wider, more detailed and controlled sound. It ensures playback of your songs is correct across all devices. Mastering "moves" are very subtle but also have a high impact on the audio, cause they tend to affect the whole audio material. EQ, compression & limiting form the basic elements in mastering among multiple other surgical adjustments. Balancing out loudness while preserving a tasteful dynamic range is crucial. The final product of mastering is a stereo audio file in a suitable format.

_6

WHY SHOULD I GET MY MUSIC MASTERED?

Mastering is one of if not the most important part of the engineering process of a track. Mastering can make or break a song. Too many artists fall at the final hurdle with poor quality mastering. A professional engineer will ensure your music plays back correctly across all devices. The skills and knowledge required to do so is an art.

_7

WHAT FILES DO I NEED TO SEND FOR MASTERING?

FILE FORMAT & SIZE

• .WAV / .AIFF stereo files

• Bit depth: up to 32 bit, Sample rate: up to 96 kHz

• Max. single file size: 128 MB

FILE QUANTITY & NAMING

• File quantity is depending on the mastering package you choose (songs)

• Make sure to name each file meaningful (e.g. "song 1", "song 2")

• You can also add the format type like "44.1 kHz 24 bit"

• Make sure each file is distinguishable by name (song / EP / album)

FILE BOUNCING

• Provide the highest quality versions of your stereo mixes

• Leave enough headroom in your mixes (peaking at no more than -3dB)

• Turn off any limiting

• All files start from 00:00:00 in your DAW (even if it is blank space)

_8

IS MASTERING INCLUDED IN MIXING-PACKAGES?

Yes. If you book any of our mixing products, mastering is always included! If you don't want us to master your material (external mastering service), you can check the corresponding field in the form on your checkout-page.

_9

CAN I HAVE A FREE MASTERING DEMO?

Yes. A free mastering demo can be arranged for new customers by clicking here and visiting our free mastering demo page.

_10

CAN I SKIP MASTERING (INCL. IN MIXING)?

Yes. If you book any of our mixing products, mastering is always included. But if you don't want us to master your material (external mastering service), just check the corresponding field in the form on your checkout-page.

_11

MY MIX IS LIMITED - CAN YOU STILL MASTER IT?

A limited mix is not ideal for mastering but yes we can work with a limited mix. The approach to mastering a limited mix is similar but requires a very precise technique in order to ensure the track is not over compressed.

_12

DO YOU OFFER STEM MASTERING?

No. We do not offer stem mastering (mastering of individual stem tracks). We offer stereo mastering of a single stereo file. But if you book one of our mixing products, we will strategically bounce down separate parts of your mix in order to process them individually before the mastering stage (included in every mixing product). Essentially, this step is similar to stem mastering, but not regarded as stem mastering per se.

_13

DO YOU OFFER DJ-MIX MASTERING?

Yes. DJ mix mastering is the mastering of a DJ mix or set that consist of multiple different tracks at a range of different volumes. This service is ideal for DJ's who want their sets to stand out from the crowd, with a polished and controlled DJ mix that is continuously audible. You can order your DJ-Mix master here.

_14

DO YOU MASTER FOR VINYL DISTRIBUTION?

Yes. If you require a version of your song that is ready to print to vinyl, you can order a vinyl master addon on our mastering addons page here. Vinyl mastering includes both 16 and 24 Bit 44,100kHz .WAV masters as well as a 320 kBit/s mp3 which are not mastered for vinyl.

_15

DO YOU MIX & MASTER ANY GENRE?

Yes. We mix and master any genre of music, from pop, rock, hard-rock to metal, from classical to acoustic to synth-wave-hip-hop to EDM. You name it. A good mixing engineer is able to work with any genre of music. There is not a genre of music we have not worked with.

_16

WHAT IS EDITING?

Editing is a part of the music production process which ensures, that your recorded material is ready to be mixed & mastered. A technical process, that is inevitable before any mixing can start. It includes audio processing steps like cutting, fading, consolidating and tempo alignment. Your audio also gets cleared up from unwanted noises like clicks/pops or background noises from a microphone recording. A furthermore technical process is checking for so called "phase issues" (unwanted audio cancellation). Your tracks will be organized and arranged in a convenient way. Last but not least, editing ensures your audio material has the proper volume, resolution and bit depth (kHz and Bit) as well as the correct file formats. We will start our audio processing with professional, flawless and coherent audio material in the right format no matter what files you upload.

_17

WHAT IS A STEM?

The term "stems" came from the broadcast industry. It represents a group of instruments mixed together to create a stereo submix. For example, you can take all of your drum microphone recordings and mix those down into a stereo submix file which will then be your "drum-stem". Stems break your mix down into several stereo files. When you bounce down all of those stems, you get your stereo mix.

_18

ROUGH MIX / REFERENCE TRACK: SHOULD I SEND ONE?

A "rough mix" is the initial basic recording mix the artist lays down before the professional mixing stage. It is the mix of your track balanced in the way you have envisioned it. It contains basic volume and pan settings and maybe some slight processing as well. It should give the mixing engineer a basic idea of the desired sound. A rough mix doesn't have to be perfect. It is a common "tool" for the mixing engineer. The reasoning behind this, is due to the client not attending the session, the engineer needs to hear how you intend the track to sound with regards to balance and stereo placement.

_19

DO YOU OFFER PRODUCING / RECORDING SERVICES?

No. We do not offer any of these services.

_20

ARE THERE ANY GENERAL TERMS & CONDITIONS?

Yes. Please visit our "Terms and Conditions" page for detailed information. By visiting our site or by making use of our services you agree to our Terms and Conditions.

_21

CAN I CREDIT MIXING MONSTER?

Yes. If you would like to credit Mixing Monster for the mixing / mastering of your music you can do so. This is not required but is greatly appreciated.

_22

HOW DO I ORDER MY SESSION?

1) SELECT A MIXING OR MASTERING PRODUCT

Select the service that fits your requirements (amount of stems / tracks you require to be processed) and click the "Add to Cart" button. Remember: all mixing services already include mastering for free, so you don't need to order mastering on top of mixing.

2) MAKE YOUR ORDER (PAYPAL) & UPLOAD YOUR MUSIC

Go to your cart (button top right corner), check your order and pay with PayPal. After that, you will be directed to our upload-page. Fill out necessary details and drag & drop your files onto the upload-zone. We will check your files and confirm your order by email.

3) RECEIVE YOUR SONG & REVISE FOR FREE IF NEEDED

We will immediately start working on your song while keeping you updated on the progress. You will receive your fully mixed / mastered song in 5 business days. In case you want to change anything, you can request as many revisions as you like for free.

_23

WHEN & HOW DO I HAVE TO PAY?

After selecting your mixing or mastering packages (click the "Add to Cart" button), go to your cart (button top right corner), check your order and pay with PayPal. You can enter your discount code while checking out with PayPal. Its value will be refunded to your PayPal-account after we checked your files and confirmed your order by email. Payments must be made before work on your track begins (except our free demo master).

_24

CAN I ONLY PAY WITH PAYPAL?

Yes. We are only offering payments via PayPal. Our business is verified by PayPal. Payments are secure due to our SSL protocol, our secured CDN-servers and our Norton verified status. If you don't have a PayPal-account yet, feel free to visit PayPal.com to create a free one. PayPal itself offers any payment method you desire.

_25

ARE THERE ANY DISCOUNTS?

Yes. You can check out our discounts here. If you entered a discount code while checking out with PayPal, its value will be refunded to your PayPal-account after you placed your order! This can take up to 3 business days, but in general we will refund on the very same day of your order. You can only apply 1 discount code per order.

_26

10% DISCOUNT FOR NEW SUBSCRIBERS?

Subscribe to our mailing-list for free in order to get an instant 10% discount code. We will allow a 10% discount on your first order. It doesn't matter which products you choose! This discount code is only valid once. You will also benefit from free content & special offers. We will never spam you. You can unsubscribe at any point in time.

_27

50% MONEY-BACK GUARANTEE?

We are offering a 50% money-back guarantee for first time customers only. If you are unhappy with your mix / master, please make use of your free revisions first. In case you are not content afterwards, we will refund 50% of your booking fee. This money-back guarantee is only valid for one order of a single instance of a booked product and it expires, if you do not make use of any (free) revisions during 10 business days. Please take in mind, that any entered discount value code will be subtracted from the 50% refund. Please also read our Terms and Conditions.

_28

HOW DO I SEND MY FILES?

Your audio files can be uploaded safely and securely via our upload-zone here. Just drag & drop them onto the upload-zone and wait until all files have been uploaded. Alternatively, you can send us a direct download link to your files (e.g. Dropbox, Wetransfer). You will find all the information you need on our upload-page as well.

_29

ANY RESTRICTIONS REGARDING FILE UPLOADS?

By uploading any files, you agree to our Terms and Conditions. A single file can contain a maximum of 128 MB. You are allowed to upload as many stem files as your session allows. In general, you can upload up to 250 files at once. You can click on our upload-zone or simply drag & drop your files onto it. You can cancel the upload of individual files if you need to. Once the upload of a file is complete, it cannot be removed. If you uploaded some wrong files, please contact us. We will evaluate your material and check for any problems as well. Please make sure you are using a stable and sufficient internet connection while uploading. You can always provide us with a direct download link to your files as well.

_30

ANY RESTRICTIONS REGARDING FILE LENGTH / SIZE?

No. We allow any stem file / song length. Please take in mind: we only offer an upload-size of 128 MB per file. If your file size exceeds this value you can always provide us with an external direct download-link to your files! In case your stem file / song length is way larger than average (e.g. 20 minute track), please contact us.

_31

HOW MANY STEM FILES / TRACKS DO YOU ACCEPT?

You can upload as many stem files / tracks as your package allows. Each product we offer has a specific amount of included files. If a product doesn't offer enough file-quantity, please select the next higher one or reduce your file-amount. Our mixing product "X-Large Mix" allows an unlimited amount of stems.

_32

CAN I UPLOAD / DOWNLOAD DAW PROJECT FILES?

No. We do not accept any DAW (digital audio workstation) project files. We also don't offer downloading DAW project files of our finished mixes / masters.

_33

CAN I UPLOAD BEFORE ORDERING / PAYING?

No. If you upload any files without placing your order first (PayPal-checkout), your upload will be ignored & deleted. We do not open or listen to uploaded files which cannot be clearly allocated to an order. As we do not offer free evaluation of your material, we need you to place your order first.

_34

CAN I UPLOAD LATER (RECORDINGS NOT FINISHED)?

Yes. After placing your order, you don't need to upload instantly. Please contact us and tell us, when you are planning to upload your files. This is especially useful, if you are booking multiple sessions while you are still in the middle of recording your material. You might want to upload your material as soon as possible. Please do not upload fragmented sessions. We will respect your deadlines in any case. After we started processing your material, replacing or adding files requires a fee.

_35

DO YOU ACCEPT DOWNLOAD LINKS?

Yes. You can always make use of our upload section to upload your files directly to our servers. If you want to provide us with an external download link to your files instead, please contact us and paste your link in the message. Please take in mind: we only accept direct download links. We don't sign up to any external service. You need to choose one option.

_36

I ONLY HAVE AN MP3 - IS IT OK TO WORK WITH?

Yes. If an mp3 is the highest quality mix you have and you are unable to obtain a .WAV version, we can work with this. Preferably we would like to work with a high quality .WAV, as mp3 are not suitable for professional audio processing (highly compressed audio files). Nonetheless, we are able to work with an mp3 in a way that will still achieve great results.

_37

WHAT IF I HAVE ACCIDENTALLY SENT WRONG FILES?

Simply get in touch with us via email and we will replace the file. Please be sure to get in contact with us as soon as possible to ensure we have the correct files to mix / master before work commences. If work has already started on your mix and the entire mix requires new stems, charges will apply.

_38

WHICH FILES WILL I BE GETTING?

In general, you will be getting 3 mastered files per song:

.WAV 24 bit 44.1 kHz

.WAV 16 bit 44.1 kHz (CD)

.mp3 320 kBit/s (High Quality mp3)

The first .WAV file is optimized & mastered for any online streaming service, while the second .WAV file is optimized & mastered for a CD release. We also provide you with a high quality .mp3 file. If you book any of our mixing products and don't want us to master your material, you can check the corresponding field in the form while checking out. If you need any other file formats, feel free to contact us.
You will be able to download your files directly from your specific client page. Your download link will be available for 10 business days.

_39

TURNAROUND - WHEN WILL I GET MY MATERIAL?

We aim to return your mix back to you within 5 working days. The standard turnaround time of each product is also displayed on its product page.  Depending on if any edits are required to be made, mixing can take longer. If you require your track back by a certain date please let us know when sending your files and we will make sure your tracks are back to you mastered before your deadline. You can also order a faster turnaround time for your mix / master (express service), which can be booked as a mixing or mastering addon. Please note: if you book multiple products (or a single product multiple times), the turnaround increases correspondingly.

_40

WHAT VERSIONS OF THE MIX WILL BE PRINTED?

The engineer will always print a full mix. Alternate mixes such as instrumentals, acappella or radio edits can be ordered separately as mixing addons here.

_41

DO YOU OFFER ALTERNATE MIX VERSIONS?

Yes. E.g. acappella, instrumental, radio edit. If you need an alternate version of your mix, please take a look at our mixing addons here or feel free to contact us. We are confident to offer solutions for any scenario.

_42

CAN YOU SEND ME YOUR MIXED STEMS?

Yes. We can bounce mixed stems whilst printing the finished mix. Mixed stems, when imported back into your DAW, will play back exactly as the finished mix plays back. Just order the mixing addon "Mixed Stems Export" here.

_43

WHAT ARE THE TERMS CONCERNING REVISIONS?

We do not limit the amount of revisions you can have per song. We will never normally exceed more than 2 or 3 revisions. If the stems require to be edited or you have a particular sound you want the engineer to achieve, you can explain this to the mixing engineer in as much detail as possible. Please be as detailed as possible, including stem names and time stamps. You will find a detailed form for submitting revision requests on your personal client page.

_44

HOW LONG DOES A REVISION TAKE?

Each revision of your material may take up to 5 working days. In general we will take care of your request as soon as we can. We will prioritize your revision before taking any new orders. We will also respect your deadlines. Depending on the amount of requested changes, we usually finish revisions in 2-3 working days.

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