Mixing Monster Revocation Policy

1.1  Cancellation Policy For Services

If the customer orders services (e.g., mixing and mastering of recorded music material), he acknowledges that he has requested and confirmed the immediate provision of the service before the withdrawal period has expired. The customer further acknowledges losing his right to withdraw after the service started.

1.2 50% Money-Back Guarantee For Services

The seller offers a 50% “money-back guarantee” for first-time customers if the customer is dissatisfied with the end product (e.g., an audio mix) of the service provided, does not want to use free revisions, and expressly informs the seller of this. This 50% “money-back guarantee” generally only applies to a single service, even if the customer bought several services when ordering for the first time.

Any discount code previously entered by the customer for this order will be deducted from the 50% refund, or the refund percentage will be reduced. The period in which the customer can claim the 50% “money-back guarantee” is limited to 7 working days after receiving a personal download link for the (possibly revised) end product of the service provided.

2.1 Cancellation Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent of their professional activity.

2.2 Right Of Revocation

You can revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of the conclusion of the contract. To exercise your right of revocation, you must notify us ([Insert: name/company, address of the addressee of the revocation, telephone number, e-mail address, and, if available, the fax number]) using an explicit declaration (e.g., a letter, fax or e-mail sent by post) of your decision to revoke this contract. To comply with the revocation period, it is sufficient to notify the exercise of the right of revocation before the end of the revocation period.

2.3 Consequences Of Revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; you will not be charged for this refund.

2.4 Exclusion Or Premature Expiry Of The Right Of Withdrawal

The right of revocation does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or tailored to the consumer’s personal needs.

The right of revocation expires prematurely if we have only begun to execute the contract after you have given your express consent and confirmed your knowledge that you will lose your right of revocation when we start to perform the contract. We can conclude the contract based on consent and confirmation.